Agreement Terms & Conditions
Last Updated: 10 August 2026
Important Notice
These Terms and Conditions govern the use of SA Digital Hub’s website and the purchase or provision of services offered by SA Digital Hub.
By requesting a quotation, accepting a quotation, making payment, purchasing Digital Service Credits, placing an order, submitting a project, or using any SA Digital Hub service, the client acknowledges that they have read, understood and agreed to these Terms and Conditions.
These Terms and Conditions apply together with any quotation, proposal, service agreement, invoice or project specification issued by SA Digital Hub.
1. Project Specifications
1.1 The client must provide SA Digital Hub with clear and complete specifications regarding the services required.
1.2 Project specifications may include, but are not limited to, website requirements, functionality, pages, integrations, branding, content, hosting, e-commerce functionality, digital services, AI-assisted services and any other agreed deliverables.
1.3 Services not specifically included in an accepted quotation, proposal or project specification will be regarded as additional work and may attract additional charges.
1.4 SA Digital Hub reserves the right to request clarification or additional information before commencing or continuing any project.
2. Quotations
2.1 Unless otherwise stated, quotations issued by SA Digital Hub are valid for 15 calendar days from the date of issue.
2.2 Quotations that are not accepted within the validity period may be withdrawn or revised.
2.3 Pricing may change where the project scope, functionality, requirements or deliverables change after the quotation has been issued.
2.4 Any work requested outside the accepted quotation will be quoted or charged separately.
2.5 A quotation does not constitute a binding commitment by SA Digital Hub until it has been accepted and any required deposit or payment has been received.
3. Acceptance and Acknowledgement
3.1 A quotation, proposal or service agreement will be considered accepted when the client:
provides written approval;
electronically accepts the quotation;
signs the agreement;
makes the required deposit or payment; or
instructs SA Digital Hub to commence work.
3.2 By accepting a quotation or making payment, the client confirms that they have reviewed and accepted:
the project scope;
pricing;
deliverables;
payment terms;
timelines;
these Terms and Conditions; and
any additional terms stated in the relevant quotation or proposal.
4. Agreement
4.1 The accepted quotation, proposal, invoice, project specification and these Terms and Conditions collectively constitute the agreement between SA Digital Hub and the client.
4.2 SA Digital Hub will perform the services described in the accepted scope of work.
4.3 The client agrees to provide all information, approvals, assets and cooperation reasonably required for SA Digital Hub to perform the agreed services.
4.4 SA Digital Hub will not be responsible for delays caused by the client’s failure to provide required information, content, approvals, credentials or other project resources.
4.5 Project schedules may be adjusted where the scope changes, additional work is requested or circumstances outside SA Digital Hub’s reasonable control affect delivery.
5. Deposits and Payment
5.1 Unless otherwise agreed in writing, deposits paid to commence custom project work are non-refundable once work has commenced.
5.2 SA Digital Hub may require a deposit before commencing a project.
5.3 The percentage or amount of the required deposit will be stated in the applicable quotation, invoice or proposal.
5.4 Any remaining balance must be paid according to the payment schedule stated in the quotation, proposal or invoice.
5.5 SA Digital Hub may suspend work where an invoice becomes overdue.
5.6 Work, files, website access, source files, completed deliverables or other project assets may be withheld until all outstanding amounts relating to the applicable project have been settled.
6. Client Responsibilities and Required Assets
6.1 The client is responsible for supplying all content and materials reasonably required to complete the project.
This may include:
logos;
photographs;
written content;
product information;
contact information;
brand guidelines;
domain credentials;
hosting credentials;
email credentials;
API credentials;
payment gateway information;
legal content;
social media information; and
any other relevant project assets.
6.2 The client warrants that they have the legal right or appropriate permission to use all content, images, trademarks, logos, fonts and other materials supplied to SA Digital Hub.
6.3 SA Digital Hub will not be liable for copyright, trademark or other intellectual property disputes resulting from materials supplied or approved by the client.
6.4 Project timelines may be extended where required assets are supplied late.
7. Copyright and Intellectual Property
7.1 Unless otherwise agreed in writing, ownership of final custom deliverables specifically created for the client will transfer to the client only once full payment has been received.
7.2 Until full payment has been received, all work produced by SA Digital Hub remains the property of SA Digital Hub.
7.3 Third-party software, themes, plugins, stock images, fonts, APIs, libraries and other licensed resources remain subject to their respective licence terms.
7.4 The client does not acquire ownership of third-party intellectual property merely because it forms part of a completed project.
7.5 SA Digital Hub retains ownership of its pre-existing tools, code, systems, methodologies, development frameworks, reusable components, templates and internal processes unless expressly transferred in writing.
7.6 Unless otherwise agreed in writing, SA Digital Hub may display completed work in its portfolio, marketing materials or case studies.
8. Website Content, Copy and Fonts
8.1 Unless content writing is specifically included in the accepted quotation, the client is responsible for supplying final website content.
8.2 SA Digital Hub may make minor formatting or grammatical adjustments where reasonably necessary for presentation.
8.3 Additional copywriting, editing, proofreading or content development may be charged separately.
8.4 Where premium or licensed fonts are required, applicable licensing costs may be charged to the client.
8.5 The client remains responsible for approving final website copy before publication.
9. Graphic Design and Images
9.1 Where graphic design or image preparation is included, SA Digital Hub will create or prepare the agreed visual assets according to the approved scope.
9.2 The client is responsible for supplying usable, sufficiently high-quality images where client-provided images are required.
9.3 SA Digital Hub cannot guarantee the quality of final output where the client provides low-resolution, compressed, damaged or unsuitable source material.
9.4 Stock images, premium assets, specialist photography, illustration, video production or other external media may attract additional charges unless included in the quotation.
9.5 The client must review and approve final artwork before printing, publishing or production.
10. Colours and Visual Appearance
10.1 SA Digital Hub will make reasonable efforts to reproduce colours according to supplied branding and approved designs.
10.2 Colours may display differently across monitors, mobile devices, browsers, printers and other output devices.
10.3 Minor variations in colour reproduction do not automatically constitute defective work.
10.4 The client is responsible for providing official brand colours and brand guidelines where exact brand consistency is required.
11. Website Hosting, Domains and Email Services
11.1 Hosting Provided by SA Digital Hub
11.1.1 Hosting services are subject to the specifications, storage limits, bandwidth limits and other conditions of the selected hosting package.
11.1.2 Hosting fees must be paid according to the applicable billing cycle.
11.1.3 SA Digital Hub may suspend hosting services where invoices remain unpaid.
11.1.4 SA Digital Hub does not guarantee uninterrupted availability of hosting infrastructure.
11.1.5 Temporary downtime may occur due to maintenance, upgrades, server faults, cybersecurity incidents, network interruptions or third-party infrastructure problems.
11.1.6 Clients are responsible for maintaining current contact and billing details.
11.2 Domains
11.2.1 Domain registration and renewal are subject to the policies and availability requirements of the relevant domain registry or registrar.
11.2.2 SA Digital Hub cannot guarantee that a requested domain will remain available until registration has been successfully completed.
11.2.3 Clients remain responsible for paying domain renewal fees before the applicable renewal deadline.
11.2.4 SA Digital Hub will not be responsible for loss of a domain resulting from the client’s failure to pay required renewal fees after reasonable notice has been provided.
11.3 Third-Party Hosting
11.3.1 Where the client uses an external hosting provider, SA Digital Hub cannot guarantee the security, uptime, performance or availability of that provider.
11.3.2 Additional work required because of limitations or problems with third-party hosting may be charged separately.
11.4 Email Services
11.4.1 Email hosting and configuration may rely on third-party servers, DNS providers, spam filters and email-delivery infrastructure.
11.4.2 SA Digital Hub cannot guarantee that every email will be successfully delivered, particularly where delivery is affected by external spam filtering, blacklisting, recipient servers or third-party services.
12. Search Engine Optimisation
12.1 SA Digital Hub does not guarantee a particular search engine ranking, keyword position, traffic level, lead volume or sales result.
12.2 Search engines operate independently and may change their algorithms, policies and ranking systems at any time.
12.3 SEO services are intended to improve the website’s technical structure, content relevance, search visibility and related performance factors according to the agreed scope.
12.4 The client acknowledges that meaningful SEO results may require ongoing work and may take time.
12.5 Results may also be affected by competition, website history, market conditions, content quality, domain authority and search engine changes outside SA Digital Hub’s control.
13. E-Commerce and Payment Services
13.1 Where SA Digital Hub develops or configures an e-commerce website, the client remains responsible for their products, prices, stock levels, delivery arrangements, tax obligations, customer policies and legal compliance.
13.2 Payment processing is performed by the applicable third-party payment service provider.
13.3 SA Digital Hub does not directly control payment authorisation decisions made by banks, card issuers or payment service providers.
13.4 The client may be required to comply with additional onboarding, verification, KYC, merchant or compliance requirements imposed by the payment provider.
13.5 SA Digital Hub cannot guarantee approval of a merchant account by a third-party payment service provider.
14. Digital Service Credits
14.1 SA Digital Hub may provide certain online services through a system of Digital Service Credits.
14.2 Digital Service Credits allow clients to access specific digital services offered through the SA Digital Hub platform, including AI-assisted website mockup generation.
14.3 Digital Service Credits are internal service units used solely to access SA Digital Hub digital services.
14.4 Digital Service Credits are not:
financial credit;
loans;
money;
electronic money;
cryptocurrency;
investments;
banking products;
securities; or
any other financial instrument.
14.5 Digital Service Credits have no independent monetary value outside the SA Digital Hub platform.
14.6 Digital Service Credits cannot be withdrawn as cash, exchanged for cryptocurrency or redeemed for any financial product.
14.7 Unless expressly permitted by SA Digital Hub, Digital Service Credits may not be sold, transferred or assigned to another person.
14.8 Digital Service Credits may only be redeemed for eligible SA Digital Hub digital services.
15. AI-Assisted Website Mockup Service
15.1 SA Digital Hub provides an online service that allows users to generate AI-assisted website mockups.
15.2 Clients purchase Digital Service Credits and use those credits to submit website mockup generation requests through the SA Digital Hub platform.
15.3 The generated output is a digital website concept or mockup intended to assist with website planning, visualisation and design direction.
15.4 Unless specifically stated otherwise, an AI-generated mockup does not constitute:
a completed production website;
a published website;
hosting;
domain registration;
ongoing maintenance;
custom programming;
final website implementation; or
any additional professional service not expressly included.
15.5 AI-generated results may vary according to the information, prompts, content, branding, images and instructions supplied by the user.
15.6 SA Digital Hub does not guarantee that every generated mockup will exactly match a client’s subjective preferences.
15.7 Clients remain responsible for reviewing generated concepts before using them as the basis for further website development or publication.
16. Digital Product Delivery Policy
16.1 All Digital Service Credits and AI-assisted website mockup services are supplied electronically.
16.2 No physical product is shipped, couriered, mailed or collected as part of these services.
16.3 Once payment has been successfully authorised and confirmed by the applicable payment service provider, the purchased Digital Service Credits will normally be allocated electronically to the customer’s account.
16.4 After allocation, the customer may immediately use their available Digital Service Credits to generate an AI-assisted website mockup through the SA Digital Hub website.
16.5 The resulting website mockup is delivered electronically through the SA Digital Hub platform.
16.6 Digital delivery will be regarded as completed once:
the purchased Digital Service Credits have been successfully allocated to the customer’s account; and/or
the requested digital website mockup has been successfully generated and made available to the customer.
16.7 SA Digital Hub may retain transaction information, payment confirmation records, account records, Digital Service Credit allocation records and system-generation records as evidence of electronic fulfilment.
16.8 Digital Service Credits are normally allocated immediately or within a short period following successful payment confirmation.
16.9 Temporary delays may occur because of:
payment verification;
banking delays;
internet connectivity;
server availability;
scheduled maintenance;
third-party technology failures;
AI service availability;
system demand; or
circumstances outside SA Digital Hub’s reasonable control.
16.10 If payment is successfully completed but Digital Service Credits do not appear in the customer’s account, the customer must contact SA Digital Hub so that the transaction may be investigated.
16.11 Where payment is verified and credits have not been correctly allocated, SA Digital Hub will take reasonable steps to correct the allocation.
16.12 Any billing or address information requested during checkout may be used for payment processing, verification, fraud prevention or compliance purposes and does not indicate that a physical item will be delivered.
17. Refund Policy for Digital Services
17.1 Because Digital Service Credits and digital services may be supplied immediately after successful payment, refund eligibility will depend on whether the purchased service has already been supplied, accessed or consumed.
17.2 Nothing in this policy is intended to exclude or restrict any rights available to a customer under applicable South African law.
17.3 Unused Digital Service Credits
17.3.1 A customer who has purchased Digital Service Credits but has not used the affected credits may contact SA Digital Hub to request a refund.
17.3.2 The request will be assessed after verifying the transaction and confirming whether the applicable credits remain unused.
17.4 Used Digital Service Credits
17.4.1 Once Digital Service Credits have been used to initiate or complete a website mockup generation request, the applicable service will generally be regarded as consumed and delivered.
17.4.2 Refunds will therefore normally not be issued for Digital Service Credits that have already been successfully consumed.
17.4.3 This does not apply where a remedy is required by applicable law or where SA Digital Hub confirms that the purchased service was not successfully supplied.
17.5 Technical Failure
17.5.1 If Digital Service Credits are deducted but the requested website mockup is not successfully generated because of a verified technical failure, the customer must notify SA Digital Hub.
17.5.2 After investigating the issue, SA Digital Hub may:
restore the affected Digital Service Credits;
allow the customer to repeat the generation without additional charge;
correct the technical failure; or
provide an appropriate refund where the service cannot reasonably be supplied.
17.6 Duplicate or Incorrect Payments
17.6.1 Where a customer has been charged more than once for the same transaction or an incorrect amount has been processed, the customer must notify SA Digital Hub.
17.6.2 Once verified, an incorrect or duplicate charge will be appropriately corrected or refunded.
17.7 Refund Processing
17.7.1 Approved refunds will normally be returned to the original payment method where reasonably possible.
17.7.2 Refund processing times may depend on the applicable payment provider, card issuer or banking institution.
17.7.3 SA Digital Hub cannot guarantee the time required by a bank or third-party payment provider to reflect an approved refund.
17.8 Fraud and Abuse
17.8.1 SA Digital Hub reserves the right to reject a refund request where there is reasonable evidence of fraud, platform abuse, unauthorised manipulation, misuse of Digital Service Credits or an attempt to receive both the digital service and a payment reversal.
17.9 Chargebacks
17.9.1 Customers are encouraged to contact SA Digital Hub regarding a payment or service problem before initiating a chargeback so that the matter may first be investigated.
17.9.2 This provision does not limit any lawful rights available to a customer through their financial institution or applicable law.
18. Balance of Payment
18.1 Final payment for project-based services is due according to the applicable quotation, proposal or invoice.
18.2 SA Digital Hub may withhold final project handover until the outstanding balance has been paid in full.
18.3 Final source files, website ownership transfers, credentials or other applicable deliverables may be withheld until payment has cleared.
19. Project Completion
19.1 Estimated completion dates are based on the information available when the project is quoted.
19.2 Completion dates may change where:
the client delays providing information or approvals;
the scope changes;
additional work is requested;
third-party services cause delays;
technical issues occur; or
circumstances outside SA Digital Hub’s reasonable control affect delivery.
19.3 The client must review completed work and report material defects or required corrections within a reasonable period.
19.4 Requests that fall outside the originally agreed scope may be treated as additional work.
20. Additional Work and Scope Changes
20.1 Any service, functionality, revision or deliverable not included in the accepted scope may be treated as additional work.
20.2 Additional work may require a separate quotation or may be billed according to SA Digital Hub’s applicable rate.
20.3 SA Digital Hub is not required to perform additional work until pricing and scope have been agreed.
20.4 Significant scope changes may also affect the original project timeline.
21. Website Maintenance and Service Agreements
21.1 Unless a maintenance or support package is specifically included, completion of a website development project does not automatically include ongoing maintenance.
21.2 Ongoing updates, backups, security monitoring, plugin maintenance, content updates, technical support and similar services may require a separate maintenance agreement.
21.3 SA Digital Hub will not be responsible for problems arising after project completion because of:
third-party updates;
client modifications;
external developers;
malware;
hosting changes;
expired licences;
unsupported plugins;
compromised credentials; or
other changes outside SA Digital Hub’s control.
21.4 Where SA Digital Hub is contracted under an ongoing maintenance agreement, the specific services and limits of that agreement will apply.
22. Consultations
22.1 Initial consultations may be provided according to SA Digital Hub’s current consultation policy.
22.2 Extended consultations, strategy sessions, troubleshooting sessions, training, technical investigation or other professional advisory services may attract additional charges.
22.3 Applicable consultation charges will be communicated before the service is provided wherever reasonably possible.
23. Cancellation
23.1 A client wishing to cancel a project must provide written notice to SA Digital Hub.
23.2 Where work has already commenced, the client remains responsible for payment for work already performed and costs already incurred.
23.3 Deposits for custom work may be non-refundable after work has commenced, subject to applicable law.
23.4 Where the value of work completed exceeds the amount already paid, SA Digital Hub may invoice the client for the outstanding amount.
23.5 SA Digital Hub may terminate or suspend an agreement where the client:
materially breaches these Terms and Conditions;
fails to make payment;
engages in unlawful activity;
abuses SA Digital Hub’s systems or staff;
provides fraudulent information; or
otherwise makes continued performance unreasonable.
24. Third-Party Services
24.1 SA Digital Hub may use or integrate services provided by third parties, including:
hosting providers;
domain registrars;
payment gateways;
APIs;
AI platforms;
software plugins;
email providers;
analytics platforms;
cloud services; and
external development tools.
24.2 Availability and operation of third-party services are outside SA Digital Hub’s direct control.
24.3 SA Digital Hub cannot guarantee uninterrupted availability of third-party systems.
24.4 Where a third-party provider changes its pricing, functionality, licence conditions or availability, additional costs or changes may be required.
25. Limitation of Liability
25.1 SA Digital Hub will perform its services with reasonable professional care.
25.2 To the extent permitted by applicable law, SA Digital Hub will not be liable for indirect, consequential or incidental losses resulting from the use or inability to use its services.
25.3 This includes, without limitation, losses resulting from:
third-party service failures;
hosting downtime;
payment provider failures;
cyberattacks;
unauthorised account access;
client-supplied content;
search engine changes;
AI-generated output;
loss of business;
loss of revenue; or
circumstances outside SA Digital Hub’s reasonable control.
25.4 Nothing in these Terms and Conditions excludes liability that cannot lawfully be excluded under applicable South African law.
26. Client Accounts and Security
26.1 Clients are responsible for keeping account usernames, passwords and authentication information confidential.
26.2 Clients must notify SA Digital Hub if they reasonably believe that their account has been compromised.
26.3 SA Digital Hub will not be responsible for unauthorised activity resulting from credentials being disclosed by the client or through circumstances outside SA Digital Hub’s reasonable control.
26.4 SA Digital Hub may temporarily suspend an account where fraudulent, abusive or suspicious activity is detected.
27. Privacy and Personal Information
27.1 SA Digital Hub may collect and process personal information necessary to provide services, administer accounts, process transactions, communicate with clients and comply with legal or payment-provider requirements.
27.2 Personal information will be handled according to SA Digital Hub’s Privacy Policy and applicable South African data protection requirements.
27.3 Payment card information may be processed directly by an authorised third-party payment service provider and may not necessarily be stored by SA Digital Hub.
28. Force Majeure
28.1 SA Digital Hub will not be liable for failure or delay in performing an obligation caused by circumstances reasonably outside its control.
These may include:
power failures;
internet outages;
natural disasters;
acts of government;
civil disruption;
cyber incidents;
telecommunications failures;
hosting infrastructure failures;
banking system interruptions;
third-party technology failures; or
similar events.
28.2 SA Digital Hub will take reasonable steps to resume affected services when reasonably possible.
29. Legal Costs and Enforcement
29.1 Where legal action becomes reasonably necessary to recover an outstanding amount or enforce an agreement, SA Digital Hub may seek recovery of permitted legal costs and related expenses in accordance with applicable law.
29.2 Nothing in this clause prevents either party from exercising any rights available under South African law.
30. Governing Law
30.1 These Terms and Conditions are governed by the laws of the Republic of South Africa.
30.2 Any dispute will be handled according to applicable South African law and the jurisdiction of an appropriate South African court or tribunal.
31. Amendments to These Terms
31.1 SA Digital Hub may update these Terms and Conditions from time to time to reflect changes to its services, technology, operational requirements or applicable laws.
31.2 The latest version published on the SA Digital Hub website will apply to new transactions unless otherwise agreed in writing.
31.3 Material changes affecting an existing contractual agreement will not retrospectively replace specific terms already agreed between SA Digital Hub and the client unless agreed by both parties or required by law.
32. Contact and Support
32.1 Customers experiencing problems relating to Digital Service Credits, payments, refunds, failed website mockup generation or digital delivery should contact SA Digital Hub.
When contacting SA Digital Hub about a transaction, customers may be requested to provide:
full name;
email address;
transaction reference;
payment date;
amount paid; and
a description of the problem.
32.2 SA Digital Hub will use reasonable efforts to investigate valid payment and service enquiries promptly.
33. Acceptance of Terms
33.1 By using the SA Digital Hub website, purchasing Digital Service Credits, paying an invoice, accepting a quotation, placing an order or requesting SA Digital Hub to commence work, the client confirms that they have read and accepted these Terms and Conditions.
33.2 If the client does not agree with these Terms and Conditions, the client should not purchase, order or use the relevant service.
Important checkout notice
I would also place this directly above the Payfast payment button, because this will make your fulfilment model immediately clear during their compliance review:
Digital Service Notice:
You are purchasing Digital Service Credits for an online AI-assisted website mockup generation service. This is a digital service only and no physical product will be delivered. After successful payment confirmation, your Digital Service Credits are allocated electronically and may be used immediately to generate your website mockup.
This version is significantly stronger for Payfast verification because the commercial activity, fulfilment process, use of credits, refund process, payment handling and absence of physical delivery are all explicitly documented.
Because this is contractual/legal copy, have a South African legal professional review the final version before treating it as definitive legal advice.