Terms & Conditions - SA Digital Hub

Agreement Terms Conditions

Important notice:

We do not require a signed agreement: your use of any services provided by us, including this website, denotes your complete agreement with and approval of these terms and conditions.

SA Digital Hub is the trading name of Digital Business Tech Corporation (Pty) LTD.

Terms and Conditions:

1. Project Specification:

1.1 The client must supply the project specification to SA Digital Hub in order for SA Digital Hub to issue an accurate quotation.
1.2 If the client requires further assistance with creating project specification, SA Digital Hub are willing to assist the client. This time may be billed to the client at the discretion of SA Digital Hub.
1.3 Any additional work (terms and Conditions 16) must be supplied as additional project specifications.

2. Quotation:

2.1 Quotations are valid for 15 (fifteen) calendar days from the documented date on the quotation.
2.2 Quotations do not include domain registration or hosting fees unless otherwise specified.

3. Acknowledgement:

3.1 Upon a client agreeing to the SA Digital Hub quotation, the client acknowledges that they have read and accepted these terms and conditions.

4. Agreement:

4.1 The client acknowledges acceptance of the quotations and these terms and conditions by paying 50% of the total quoted South African Rand (ZAR) value as a deposit to SA Digital Hub stipulated and account details as provided.
4.2 SA Digital Hub has a time frame of 30 calendar days to complete the project. In the event the client has not submitted the content needed within specified days, we give 10 days for the client to send the remaining assets, and failure to do so the client must pay 40% of the remaining 50%.
4.3 Services and or products as described in the quotations will only commerce, once the client’s deposit has been confirmed as received by SA Digital Hub. Proof of payment can be submitted or wait for the funds to reflect on the SA Digital Hub business account.
4.4 SA Digital Hub is devoted to working expeditiously to complete the quoted services and or products within the project scope and time.
4.5 In order to deliver these services and or products within the projected time frame, the client’s cooperation is paramount.
4.6 SA Digital Hub is committed to making a website that performs perform well in all browsers, responsiveness in all devices.
4.7 SA Digital Hub is committed to create standard branding material that is professional i.e. logo, posters, business card, letterhead, business profile)

5. Deposit:

5.1 Deposit is non-refundable and non-negotiable.
5.2 Should the client pay more than the required 50% deposit, the balance is refundable within 5 (five) calendar days should the client agree to the contract termination by either party.
5.3 Any amount paid by the client, greater than 50% required deposit, does not signify any additional right(s) other than what is specified in these Terms and Conditions.

6. Required Assets:

6.1 Required assets refers to any and all information necessary for the timeous commencement and delivery of services and or products as described in these Terms and Conditions and specified in the project specification.
6.2 The client is to provide all required assets ( documents content, imaging) electronically to SA Digital Hub, immediate after the invoice date confirming the received deposit, to start the work on the quoted services and or products.
6.3 SA Digital Hub will offer free imaging content in the event the client does not have images.
6.4 SA Digital Hub will add an additional fee for content formulation in the event the client does not have one.
6.5 If the client does not supply SA Digital Hub with the required assets within 20 (twenty) calendar days from the invoice date, and payable, should the client decide to continue the agreement with SA Digital Hub.
6.6 If the client fails to submit or provide all the required assets within 45 (forty-five) calendar days from the invoice date, an additional continuation fee of 15% of the total quotation(s) will be billed ( or added to the total amount) for each month until the quoted services and or products are completed

7. Copyright:

7.1 The client has to ensure they have the copyright for all material supplied.
7.2 SA Digital Hub, employees, freelancers, or any associates involved in a client’s services and or products, will not be liable for any copyright disputes.
7.3 SA Digital Hub does not take any responsibility for any and all content supplied by the client without proper copyright whatsoever.

8. Content Writing and Fonts:

8.1 Unless otherwise specified in the quotation, the client must supply all content wording to be published in accordance with the specified services and or products.
8.2 Written content must be supplied by the client in formatted text only.
8.3 SA Digital Hub does not accept content in image format (screenshots, images).

9. Graphic Imaging:

9.1 SA Digital Hub, does provide graphic images, including but not limited to artwork, logo design, business card and all branding material. In any case, the fee for branding material will be included in the quotations.
9.2 Unless otherwise stipulated in the quotation, the client must supply all graphic imaging to be published in accordance with the specified services and or products.
9.3 Graphic imaging submitted by the client must be of high quality and applicable format.

10. Colors:

10.1 The client is obligated to supply colors of choice.
10.2 In the event the client does not have color theme choice, SA Digital Hub will assist and give choices to choose from.

11. Website Hosting:

11.1 Hosting via SA Digital Hub
11.1.1 Hosting via SA Digital Hub allows for allocated disk space limited to that of the hosting package. Disk over quota will be charged at the appropriate rate at that time, invoiced to the client’s account and must be paid within 2(two) calendar days after the invoice date thereof.
11.1.2 Monthly hosting and domain yearly fees must be paid on or before the last working day of each month.
11.1.3 Payment not received by the 2nd of each month will automatically suspend the client’s hosting services, thus deactivating the client’s website and linked email accounts.
11.1.4 A reactivation fee, at a reasonable rate at that time, will be billed to the client.
11.1.5 Hosting fees not received for 2 consecutive calendar months irrevocably terminate the linked website and associate email accounts.
11.1.6 SA Digital Hub reserves the right to suspend the client’s hosting services due to non-payment and charges fees, at a reasonable rate at that time, on all arrears in accordance with these Terms and Conditions.
11.1.7 Hosting cancellations are only accepted in writing or emailed to cancelhosting@digital-hub.co.za, on or before 21st of the month.
11.1.8 All outstanding payments must be paid up to date before the client’s hosting services will be terminated with SA Digital Hub.

11.2 Hosting via the third-party service provider
11.2.1 The client has to provide SA Digital Hub with their Cpanel, FTP, and Database credentials to grant access to the domain and commence the work.
11.2.2 All in-depth technical aspects of the website must be directed to the client’s third-party service provider.

12. Search Engine Optimization:

12.1 SA Digital Hub can not guarantee search positions or ranking of websites with a basic SEO strategy that comes with a website package.
12.2 In the event the client wants strategic SEO, a detailed plan will be presented to the client and with the bill.

13. E-Commence:

13.1 SA Digital Hub uses WordPress e-commerce, Wix and Shopify to build an online store(s).
13.2 SA Digital Hub will only load 10 products on the website on the client’s behalf, the client will be able to load unlimited products.
13.3 Should the client require SA Digital Hub to load more than 10 products, SA Digital Hub will issue the client with a quotation.

14. Balance of payment:

14.1 The client is required to email or WhatsApp the proof of payment to SA Digital Hub, which will be reciprocated with the statement, allocating payment to a said invoice, to the client, when said funds are confirmed by SA Digital Hub.
14.2 All work remains the property of SA Digital Hub until the full and final payment is received.

15. Completion date:

15.1 Activation of the client’s services and or products is conditional to the Terms and Conditions 14. above.
15.2 The completion date of a project is affected by the feedback and received content from the client. Time frames will be adjusted within reason, notwithstanding these Terms and Conditions.
15.3 The client will be notified when the website is completed and live, and the client will have 3 (three) working days to report any faults or request minor alterations (within the initial agreement), by email or detailed WhatsApp message on a business account.
15.4 Should SA Digital Hub not receive a reply or feedback within 3 ( three) working days via email or WhatsApp, the client’s website is considered finalised and complete. Therefore, SA Digital Hub takes no responsibility for website content errors hereafter.
15.5 Please note that any further amendment after this date will be at an additional cost.

16. Additional Work:

16.1 Additional work requested and agreed to, or any other work in progress for the client’s website after the project has been completed will be billed according to these Terms and Conditions, quoted and agreed.
16.2 Payment(s) and completion date as set to these Terms and Conditions must apply.
16.3 SA Digital Hub may suggest additional work for the client’s project, including but not limited to graphic branding, hosting with us, etc. to enhance the client’s website functionality and feel appearance, and reserves the right to do so free of charge SA Digital Hub issue the client a quotation.

17. Service Agreement:

17.1 A restoration fee in accordance with these Terms and Conditions, quoted and agreed to, will be billed when having to restore the website.
17.2 A revamp of any branding material, quoted and agreed to, will be billed when making those changes.
17.3 Sa Digital Hub commit to responding to any technical error, which may be the result of their hosting services, omission or neglect on their part within this agreement, within 3 (three) working days.

18. Consultation:

18.1 Telephonic, Skype, WhatsApp, and email queries will be responded to free of charge for confirmed clients according to the Terms and Conditions.

19. Legal Cost:

19.1 Failure to comply with these Terms and Conditions regarding payment and fees will result in legal actions from the SA Digital Hub legal team, and the full outstanding balance becomes payable.

20. Cancellation:

20.1 Should the client cancel the ongoing project at any time, all fees up to that point of work will be calculated. Any amount greater than the 50% deposit will be billed to the client.
20.2 SA Digital Hub will only refund the client’s amount paid, greater than 50% deposit for the services and or products.
20.3 Hosting and domain fees are non-refundable, as they are paid in advance.
20.4 SA Digital Hub reserves the right at its discretion to cancel this agreement should the client breach any of these Terms and Conditions.